Delete your access to the patient area
There is no central Doctor Manager account for patients. Each practice that uses Doctor Manager gives you its own access to its patient area. So you delete your access practice by practice: deleting your access at one practice does not affect your access at other practices.
How to delete your access
Two ways, whichever you prefer.
In the Doctor Manager Patient app
- Open « Settings ».
- Tap the practice.
- Tap « Delete my access to the patient area », then confirm with Face ID (on Android: your fingerprint or the device passcode).
On iPhone, and on Android as soon as the app is released. You need to be connected to the Internet. The practice disappears from the app and a confirmation e-mail is sent to you.
Note: « Remove from this iPhone » only removes the practice from this phone. Your access stays open on your other devices.
Without the app
Ask your practice, at the front desk or by phone: it can close your access at any time.
Or write to us at hello@doctormanager.be, with your name and the name of your practice. We pass your request on to the practice concerned without delay: the practice, which is responsible for your data, closes your access.
Do not send any medical information by e-mail.
What is deleted at once
For that practice, on all your devices.
- Your access to that practice's patient area is closed.
- Your registered devices and their access keys (Face ID, fingerprint) are deactivated: they can no longer get in.
- Your open sessions are closed.
- The access codes and links of that practice that were still valid no longer work.
- The notification addresses of your devices are erased: that practice can no longer send you any notification.
Doctor Manager backups are kept for 6 months at most: what has been erased then disappears from them too.
What is kept, and why
Deleting your access does not erase your medical record.
Your medical record
It stays with your practice, with the shared documents and what the practice has taken from what you sent. The law requires the practice to keep it for at least 30 years and at most 50 years after your last contact with it (article 35 of the Belgian law of 22 April 2019 on the quality of healthcare practice).
The security log
Sign-ins, documents opened, devices added or removed, and the closing of your access. It is kept for 12 months for security, then erased automatically.
The record of your devices
Removed devices stay registered, deactivated, as proof of who had access and of which device signed a document, for as long as the practice keeps your record.